Returns, Exchanges & Refunds
Effective Date: January 1, 2025
Last Updated: January 1, 2025
At AASVA Essentials, we want you to be completely satisfied with your purchase of our premium natural and organic products. This policy outlines our returns, exchanges, and refunds process to ensure a smooth and hassle-free experience.
1. Return Policy Overview
We offer a 7-day return policy from the date of delivery. If you're not completely satisfied with your purchase, you can return it for a full refund, exchange, or store credit.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- Return request must be initiated within 7 days of delivery
- Products must be in original, unopened condition
- Original packaging and labels must be intact
- Products must not be damaged or used
- Valid proof of purchase must be provided
3. Products Not Eligible for Return
The following items cannot be returned:
- Personalized or customized products
- Products that have been opened or used
- Products damaged due to misuse or negligence
- Products returned after 7 days of delivery
- Products without original packaging
- Gift cards and promotional items
4. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at contact@aasvaessentials.com or call +91-XXXXXXXXXX
- Provide your order number and reason for return
- Our team will provide you with a Return Authorization Number (RAN)
- Package the item securely in its original packaging
- Include the RAN and return form in the package
- Ship the package to our return address
5. Return Shipping
Return shipping costs are the responsibility of the customer unless the return is due to:
- Defective or damaged product upon delivery
- Wrong item shipped
- Product not as described
In such cases, we will provide a prepaid return label or reimburse your return shipping costs.
6. Refund Process
Once we receive your returned item, we will:
- Inspect the product to ensure it meets return conditions
- Process your refund within 5-7 business days
- Refund the amount to your original payment method through Razorpay
- Send you a confirmation email
7. Refund Timeline
Refund processing times vary by payment method (processed through Razorpay):
- Credit/Debit Cards: 5-7 business days
- Net Banking: 3-5 business days
- UPI: 1-3 business days
- Digital Wallets: 2-4 business days
- EMI: 7-10 business days
- Cash on Delivery: Bank transfer within 7-10 business days
Note: All refunds are processed securely through Razorpay's payment gateway to ensure the safety of your financial information.
8. Exchanges
We offer exchanges for the following reasons:
- Wrong size or variant ordered
- Product defect or damage
- Change of mind (within 7 days)
Exchange process:
- Follow the same return process as above
- Specify the desired replacement item
- We will ship the new item once we receive the return
- Any price difference will be charged or refunded accordingly
9. Store Credit
Instead of a refund, you can choose to receive store credit which:
- Never expires
- Can be used for future purchases
- Is transferable to family and friends
- Can be combined with other payment methods
10. Damaged or Defective Products
If you receive a damaged or defective product:
- Contact us immediately within 24 hours of delivery
- Provide photos of the damage or defect
- We will arrange for a replacement or full refund
- Return shipping will be free of charge
11. Quality Assurance
All our products undergo strict quality checks before shipping. However, if you encounter any quality issues:
- Contact us within 7 days of delivery
- Describe the quality concern in detail
- We will investigate and provide appropriate resolution
- This may include replacement, refund, or store credit
12. Return Address
Please send returns to:
AASVA Essentials
[Return Address]
[City, State - PIN Code]
India
Phone: +91-XXXXXXXXXX
13. Contact Information
For any questions about returns, exchanges, or refunds, please contact us:
Customer Service
Email: contact@aasvaessentials.com
Phone: +91-XXXXXXXXXX
Business Hours: Monday to Saturday, 9:00 AM to 6:00 PM IST
14. Policy Updates
We reserve the right to update this policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the new policy.
Last Updated: January 1, 2025
